RULES & POLICIES
DO
SHOE-FREE ZONE
Place shoes in the shoe lockers which can be found as you enter the spa facility, past the reception desk.
SHOWER FIRST
Before using any of the spa facilities, please take a full body shower first.
WET ROOM TREATMENTS
Wet sauna treatments must be performed on damp skin for best results. Please soak your body in any of the warm pools or steam saunas and wait for the therapist to come escort you for your treatment.
TIE BACK HAIR
Please make sure to tie your hair up or use towels, caps, or other ways to prevent loose hair.
15 MINUTES SPA TIME
For the use of pools, saunas and detox rooms, a maximum of 15 minutes is recommended for each session. Exceeding more than this may cause dizziness, fainting, or nausea. Always keep yourself hydrated.
PLEASE OBSERVE SILENCE
Be courteous to other guests by observing silence inside the spa area.
TURN IN YOUR LOCKER KEY
Return your locker key after your spa experience.
STAY HOME
If you are not feeling well, stay home.
DON’T
DO NOT USE ELECTRONIC DEVICES IN THE SPA
You may only receive phone calls in the common area.
NO READING, EATING, OR DRINKING
There is no reading, eating, or drinking allowed inside the pools or saunas.
NO SWIMSUITS OR UNDERGARMENTS
No swimsuits or undergarments should be worn in the wet sauna area.
NO GLASSWARE
Glassware is prohibited inside the spa. This includes glass water bottles or glass cosmetic bottles of any kind.
DO NOT LEAVE VALUABLES UNATTENDED
We are not responsible for the loss of your personal items.
DO NOT EAT INSIDE SPA
No outside food is permitted inside the spa. Guests may order from the Kiosk in the common area or from DAMEE Restaurant, located to the right of the front desk.
HEALTH CONDITIONS
Do not use the spa if you have any of the following conditions: pregnant (or you suspect you might be), high or low blood pressure, heart condition, respiratory condition, or any other type of medical condition that might react to heat. We also do not recommend a visit to the spa during your menstrual cycle.
K SPA Policy
- Customers under the influence of alcohol are not permitted.
- Slippers, sandals, food and beverages are strictly prohibited in the spa.
- Please remove all clothing before using the sauna area.
- Children under the age of 5 are not permitted in the spa.
- Children under the age of 18 and elderly people requiring assistance must be accompanied by an adult or a guardian.
- K SPA reserves the right to refuse service to anyone who fails to comply with K SPA policy detailed above.
Cancellation Policy
- Please note that once you booked an appointment with us it means that we reserved time in our schedule exclusively for you. A cancellation of any appointment requires a minimum of a 24-hour notice.